If you're considering training for a job in the hospitality industry, it's probably because you're an outgoing person who doesn't mind rising to challenges. Hospitality industry professionals frequently claim that no two days on the job are ever the same, making it an ideal career choice for those who can think on their feet. However, this industry is changing rapidly, and today's hospitality professionals face different challenges than their counterparts of the past. Following are four of them.
increased Millennial Travelers
Retirees used to represent the bulk of tourists, but members of the millennial generation are expected to catch up with them within the next few years. Millennials tend to spend more on experiences rather than personal possessions, and they've grown up in an age when decreasing airline prices made meeting travel expenses easier for a greater number of people.
Millennials also grew up with technology, and they expect and appreciate related amenities such as seamless check-in services and digital concierge services as well as the ability to select and book accommodations online. Millennials are also heavy users of online review apps, so working to meet their needs pays off because the reviews they leave heavily influence the decisions of others concerning goods and services.
Increased Interest in Eco-Tourism
Eco-tourism is a trend that has its roots in the 1990s, but it was considered a small specialty market until recently and has wide appeal to everyone from millennials to senior citizens. Eco-tourism is built on the principle that travelers to particular places improve the lives of those living there in some way and also contribute to the preservation of associated wilderness areas.
Increased International Travelers
Those working in hotel management positions can expect to deal with an increase in international travelers in the coming years. Modern hotels need to be able to provide a variety of services in various languages in order to remain competitive on today's tourism market.
Increased Onsite Perks
As the hotel industry becomes more and more competitive, individual properties are offering perks in order to make themselves as attractive as possible to potential customers. Perks include wine tastings, bathrooms with spa-like amenities, welcome cocktails, no-charge minibars that are refreshed on a daily basis, and complimentary tickets and passes to local events and activities. Modern hotel managers need to keep a sharp eye on customer wants and needs in order to craft perks and packages with the greatest appeal.
Contact a company, like Inn Focus Hospitality Solutions, for more help.